Stepping Into Leadership

Program overview

Stepping into Leadership, entering its 6th year, has seen over 200 emerging leaders receive their certificate of completion.

Divided into 6 modules that all build upon each other, you can expect the following learning to be integrated as a participant

Session 1: Knowing yourself as a leader

Understanding the essence of personal leadership
Seeing how much impact you have as a leader navigating life and work.
Analyzing the different tasks and mindsets between leadership and management- understanding how to prioritize which and when
Finding the way to fit it all in, managing responsibilities on a quadrant of urgency and importance to be more productive in achieving results
Recognizing your unique strengths as a leader as well as your blindspots that can trip you up causing unnecessary friction or conflict
Clearly recognizing strengths in others who have different styles
Building the foundational skills of developing others by better understanding the 4 DISC styles and how to lead/communicate with others
Recognizing and avoiding typical mistakes made with customers , the operations of the business and staff alike

Session 2: Developing high performance teams

Recognizing the key pieces needed to make a “high performance” team vs a regular team
Knowing what to do when things go sideways and conflict arises before it gets to toxic levels
Learning about conflict resolution styles including your own strengths and blindspots in conflict modes

Practicing the skills needed to get out of Drama Triangles and prescribed roles that managers typically fall into

Session 3: Conversations that matter (Employee Engagement)

Regulating yourself better so you can communicate more effectively with your colleagues
Recognize what drives employee engagement and disengagement in Squamish and beyond
Quantifying the hard and soft costs to the business of disengaged staff
How to build on your DISC style to communicate more effectively in ALL situations with employees
Understanding examples of the 4 types of ways employees are self motivated
Brainstorming ideas to attract and retain staff in Squamish in 2024
Recognizing how to manage effectively on various communication platforms that all differ slightly in tone and formality including text, email, social media, teams/zoom and more

Session 4: Conversations that matter (Coaching Skills)

Understanding the differences (and when to use) various feedback as a manager from training, corrective action, coaching and more
Using a matrix of Skill and Will to identify the types of feedback needed
Learning about different types of team meetings used for development including morning huddles, stand up meetings, one on ones and employee reviews
Structuring a 1:1
Using the Roy Group Feedback model in all of the above situations to exchange quality feedback
Identifying and understanding the qualities needed to be a good coach AND a good coachee
Understanding how to ask powerful questions to elicit growth feedback
Practicing “level 1” coaching skills using the GROW model